Return and Refund Policy
- Damaged Product Return:
Customers have the right to return a product if it arrives damaged. To initiate the return process, the consumer must send a clear picture of the damaged product to support@sandpipereyewear.com within 12 hours of receiving the product.
- Eligibility for Return:
To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. The returned item should include all accessories and tags.
- Return Process:
Customers should contact our customer support team at support@sandpipereyewear.com to report the damaged product and initiate the return process. Our support team will guide you through the necessary steps.
- Inspection and Confirmation:
Upon receiving the pictures of the damaged product, our team will conduct a thorough inspection. If the damage is confirmed, we will provide instructions for the return shipment.
- Refund or Replacement:
Upon receiving the returned item, we will assess its condition. If eligible, customers can choose between a full refund to the original payment method or a replacement product, as per their preference.
- Timeframe for Refund:
Refunds will be processed within 5-7 business days from the date of receiving the returned product. The time it takes for the refund to reflect in the customer’s account may vary based on the payment method and financial institution.
- Shipping Costs:
If the return is due to a damaged product, Sandpiper Eyewear will cover the shipping costs associated with the return.
- Communication of Refund:
Customers will receive email confirmation once the refund is processed. If there are any issues or delays, our customer support team will communicate promptly.
- Exclusions:
This return and refund policy applies specifically to damaged products. For returns related to other reasons, please refer to our general Return and Exchange Policy.
- Changes to Policy:
Sandpiper Eyewear reserves the right to update or modify the return and refund policy at any time. Changes will be effective immediately upon posting on the website.
For any queries or assistance related to returns and refunds, please contact our customer support team at support@sandpipereyewear.com.
